Contact information
Last updated: October 1, 2026
If you have questions about an order, shipping, returns, products, sizing, payments, or anything else related to Bonkos Kids, please contact us using the information below.
Customer Support
Email: support@bonkoskids.com
Telephone: 1-438-395-1068
We aim to respond to customer inquiries as soon as reasonably possible. Response times may be longer during weekends, holidays, or periods of high order volume.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Merchant Information
Bonkos Kids
888 rue Radisson
Saint-Lazare, Quebec, Canada
J7T 2A5
Email: support@bonkoskids.com
Telephone: 1-438-395-1068
Website: bonkoskids.com
Bonkos Kids is based in Quebec, Canada and sells primarily to customers in Canada and the United States.
Order and Shipping Questions
For questions regarding production, shipping, tracking, or delivery, please review our Shipping Policy or contact:
Returns, Refunds, and Damaged Items
For return, refund, replacement, damaged-item, defective-item, or incorrect-order inquiries, please review our Return & Refund Policy or contact:
Please include your order number and, where applicable, clear photographs showing the issue.
Order Cancellations
Customers may request cancellation within 15 minutes of placing an order by contacting:
Because many Bonkos Kids products are made to order and may enter production quickly, cancellation cannot be guaranteed after the 15-minute cancellation period.
Privacy Questions
For questions regarding your personal information, privacy rights, or how Bonkos Kids handles customer data, please contact: