Refund policy

At Bonkos Kids, many of our products are made to order specifically for each customer. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other customer preference reasons.

Please review product descriptions, sizing information, colors, and other product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at support@bonkoskids.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

If your claim is approved, we will provide a replacement or refund at no additional cost to you.

In most cases, you will not be required to return a defective or incorrect item unless we specifically request it.

Incorrect Size or Color Ordered

Because our products are made to order, we generally cannot offer refunds, returns, or exchanges when an incorrect size, color, or product option was selected by the customer.

Please review the sizing information provided on the applicable product page before placing your order.

Order Changes and Cancellations

Orders may enter production very quickly after they are placed.

Customers may request to cancel an order within 15 minutes of placing the order by contacting support@bonkoskids.com.

After the 15-minute cancellation window has passed, we cannot guarantee that an order can be changed or cancelled because it may already have entered production.

If you need to request a cancellation or change, please contact us as soon as possible and include your order number.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed by Bonkos Kids, your bank, credit-card company, or payment provider may require additional time to post the refund to your account.

Lost Packages and Delivery Issues

If your tracking information shows an unusual delay, your package appears to be lost, or you experience another delivery-related issue, please contact us at support@bonkoskids.com.

We will review the shipment information and work with our fulfillment and shipping partners to determine the appropriate resolution.