Shipping policy
Last updated: October 1, 2026
Thank you for shopping with Bonkos Kids. Many of our products are made to order and are produced specifically after an order is placed.
This Shipping Policy explains our production times, fulfillment process, shipping options, delivery estimates, tracking, and other important information related to your order.
Where We Ship
Bonkos Kids currently ships to customers in:
- Canada
- United States
We do not currently offer shipping to other countries.
All prices and shipping charges displayed on bonkoskids.com are in United States dollars (USD) unless otherwise stated.
Production and Processing Time
Many Bonkos Kids products are made to order through our production and fulfillment partners.
Please allow approximately 2–7 business days for production and processing before your order is shipped.
Production time is separate from shipping transit time.
The shipping estimates shown at checkout begin after production has been completed and the package has been handed to the shipping carrier.
Production times may occasionally vary due to product availability, order volume, holidays, production capacity, or other circumstances outside our reasonable control.
Fulfillment Locations
Bonkos Kids is a Canadian business based in Quebec, Canada.
We work with Printify and its network of third-party production and fulfillment partners to produce and ship our products.
Bonkos Kids does not operate a single centralized warehouse. Depending on the product, customer destination, inventory availability, and production capacity, orders may be manufactured and shipped from different fulfillment facilities.
The majority of orders shipped to customers in the United States are currently fulfilled from facilities located within the United States.
Orders shipped to Canada may be fulfilled from the United States, Canada, or another available production facility depending on the product and production availability.
The fulfillment location of an individual order may therefore differ from the business address of Bonkos Kids.
United States Shipping
Free Standard Shipping
Cost: Free
Estimated transit time: 4–8 business days after production
Expedited Shipping
Cost: $25 USD
Estimated transit time: 1–3 business days after production
Please note that expedited shipping only reduces the carrier transit time.
It does not shorten the approximately 2–7 business day production and processing period that occurs before shipment.
Canada Shipping
Free Standard Shipping
Cost: Free
Estimated transit time: 6–10 business days after production
Bonkos Kids does not currently offer an expedited shipping option for Canadian orders.
Understanding Delivery Times
Your estimated total delivery time consists of two separate stages:
Production and processing: approximately 2–7 business days
Shipping transit: the applicable transit time selected or displayed at checkout
For example, a United States order using Free Standard Shipping may require approximately 2–7 business days for production before entering the 4–8 business day shipping transit period.
All production and delivery times are estimates and are not guarantees.
Tracking Information
Where tracking is available, tracking information will be provided after your order has completed production and has been handed to the shipping carrier.
Tracking information may take additional time to update after the shipping label has been created or the carrier has received the package.
If you have not received tracking information after a reasonable period or believe there is an issue with your shipment, please contact us at support@bonkoskids.com.
Multiple Packages
Products within the same order may sometimes be produced at different fulfillment facilities.
As a result, an order containing multiple products may arrive in separate packages and on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error after placing an order, contact us immediately at support@bonkoskids.com.
Because orders may enter production shortly after being placed, we cannot guarantee that an address can be changed once production or fulfillment has begun.
Bonkos Kids is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.
Order Changes and Cancellations
Customers may request cancellation within 15 minutes of placing an order by contacting support@bonkoskids.com.
Because products may enter production quickly, changes or cancellations cannot be guaranteed after the 15-minute cancellation period.
Please include your order number with any cancellation or change request.
For additional information, please review our Return & Refund Policy.
Shipping Delays
While we work to provide accurate delivery estimates, delays may occasionally occur.
Potential causes include:
- carrier delays
- severe weather
- holidays
- unusually high order volumes
- inventory shortages
- production delays
- customs processing
- labour disruptions
- transportation interruptions
- circumstances outside our reasonable control
If your order appears significantly delayed, please contact support@bonkoskids.com and we will review the available shipment information with our fulfillment and shipping partners.
Lost Packages
If tracking indicates that a package may be lost or has experienced an unusual delay, please contact us at support@bonkoskids.com.
We will review the shipment and work with the applicable fulfillment or shipping partner to determine the appropriate resolution.
If tracking shows an order as delivered but you cannot locate the package, please first check with household members, neighbours, building management, and the shipping carrier where appropriate.
Customs, Duties, and Cross-Border Orders
Because Bonkos Kids uses multiple fulfillment locations, some orders may cross an international border.
Depending on the country from which the order is fulfilled and its destination, an order may be subject to customs processing, duties, import taxes, brokerage charges, or other fees imposed by government authorities or shipping carriers.
Any such charges are separate from Bonkos Kids product pricing unless they are specifically included or collected at checkout.
Where applicable, customers may be responsible for customs or import charges imposed on their shipment, subject to applicable consumer-protection laws.
Business Days
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Production facilities and shipping carriers may observe different holiday schedules.
Consumer Rights
Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Contact Us
For questions regarding shipping, production, tracking, or delivery, please contact:
Bonkos Kids
888 rue Radisson
Saint-Lazare, Quebec, Canada
J7T 2A5
Email: support@bonkoskids.com
Telephone: 1-438-395-1068