Terms of service
Last updated: October 1, 2026
These Terms of Service govern your use of bonkoskids.com and purchases made from Bonkos Kids. By accessing our website or placing an order, you agree to these Terms of Service together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and other policies referenced on our website.
For purposes of these Terms, “Bonkos Kids,” “Bonkos,” “we,” “us,” and “our” refer to the merchant operating bonkoskids.com.
Merchant Information
Bonkos Kids
888 rue Radisson
Saint-Lazare, Quebec, Canada
J7T 2A5
Email: support@bonkoskids.com
Telephone: 1-438-395-1068
Bonkos Kids is based in Quebec, Canada.
1. Online Store
You may use our website only for lawful purposes and in accordance with these Terms.
You may not use the website or our products for unlawful, fraudulent, abusive, or unauthorized purposes or interfere with the operation or security of the website.
We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, payment issues, obvious pricing errors, product unavailability, or violations of these Terms. If we cancel an order after payment has been collected, the applicable amount will be refunded.
2. Products and Made-to-Order Fulfillment
Many Bonkos Kids products are made to order after an order is placed.
We work with third-party production and fulfillment partners to manufacture and ship our products. Bonkos Kids does not operate a single centralized fulfillment facility.
Depending on the product, customer destination, inventory availability, and production capacity, orders may be produced and dispatched from different fulfillment facilities.
The majority of orders shipped to customers in the United States are currently fulfilled and dispatched from facilities located within the United States. Orders to Canada or other supported destinations may be fulfilled from the United States, Canada, or another available production facility.
Items within the same order may occasionally be produced at different facilities and arrive in separate packages.
Additional information is available in our Shipping Policy.
3. Product Information
We make reasonable efforts to accurately display and describe our products, including designs, colors, materials, measurements, and available sizes.
Colors may appear differently depending on your device or screen settings, and minor variations may occur as part of the production process.
Customers are responsible for reviewing product descriptions and applicable sizing information before completing a purchase.
4. Pricing and Currency
Unless otherwise stated, prices displayed on bonkoskids.com are listed and charged in United States dollars (USD).
Customers whose payment accounts use another currency may be subject to currency conversion rates or fees imposed by their bank, card issuer, or payment provider. These charges are outside the control of Bonkos Kids.
We may change product prices from time to time. Changes do not affect completed orders except where correction of an obvious error is permitted by applicable law.
5. Taxes
Applicable sales taxes may be calculated and charged at checkout where required by law.
The amount and type of tax charged may depend on the customer’s location, the products purchased, and Bonkos Kids’ applicable tax registration and collection obligations.
6. Orders and Payment
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information when placing an order.
Orders are subject to successful payment authorization and acceptance for fulfillment.
Incorrect or incomplete customer information may result in delays or unsuccessful delivery.
7. Order Changes and Cancellations
Because many Bonkos Kids products are made to order, orders may enter production very quickly.
Customers may request cancellation within 15 minutes of placing an order by contacting support@bonkoskids.com.
After the 15-minute cancellation window has passed, an order may already have entered production and cancellation or modification cannot be guaranteed.
Please include your order number when contacting us.
Nothing in this section limits any cancellation right available to a consumer under applicable law.
8. Shipping and Delivery
Shipping availability, production times, delivery estimates, shipping charges, fulfillment locations, tracking information, and other delivery conditions are described in our Shipping Policy.
Estimated delivery dates are estimates rather than guarantees unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, labour disruptions, or incorrect shipping information provided by the customer.
Nothing in this section limits rights available under applicable consumer protection laws.
9. Customs and Cross-Border Orders
Because Bonkos Kids uses multiple fulfillment locations, some orders may cross an international border.
Depending on the order’s origin and destination, customs duties, import taxes, brokerage charges, or other governmental or carrier fees may apply.
Where required, information regarding such charges will be provided in accordance with applicable law and our Shipping Policy.
10. Returns, Refunds, and Defective Products
Because many Bonkos Kids products are made to order, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, incorrect color selection, or other customer preference reasons.
Products that arrive damaged, defective, misprinted, or incorrect may qualify for a replacement or refund when reported within 30 days of delivery, subject to our Return & Refund Policy.
Nothing in these Terms or our Return & Refund Policy limits statutory consumer rights or remedies that cannot legally be excluded.
Our Return & Refund Policy forms part of these Terms.
11. Intellectual Property
The Bonkos Kids and Bonkos names, logos, characters, illustrations, product artwork, graphics, photographs, written content, website content, and other original materials are owned by or licensed to Bonkos Kids and may be protected by applicable copyright, trademark, and other intellectual property laws.
Purchasing a Bonkos Kids product does not transfer ownership of the underlying artwork or intellectual property.
You may not reproduce, distribute, sell, license, commercially exploit, or create unauthorized derivative works from Bonkos Kids intellectual property without prior written permission.
12. Third-Party Services
Our store is hosted using Shopify and may use third-party providers for payment processing, analytics, advertising, production, fulfillment, shipping, communications, and related services.
Personal information may be processed by these providers as necessary to provide our services and as described in our Privacy Policy.
Links to third-party websites or services may occasionally appear on our website. Bonkos Kids does not control those independent websites or their policies.
13. Website Information and Errors
We make reasonable efforts to keep information on bonkoskids.com accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, transit times, or availability.
We may correct such information when reasonably necessary and permitted by law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Bonkos Kids will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products.
Nothing in these Terms excludes or restricts any liability, warranty, remedy, or consumer protection that cannot legally be excluded or restricted.
15. Privacy
Our collection, use, disclosure, and processing of personal information are governed by our Privacy Policy.
The Privacy Policy forms part of your use of bonkoskids.com and explains how information may be processed when you interact with Bonkos Kids.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, website, services, or legal obligations.
The latest revision date will appear at the beginning of this policy.
The version applicable at the time of a customer’s transaction will govern that transaction except where applicable law requires otherwise.
17. Governing Law
These Terms are governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable therein, subject to mandatory consumer-protection laws and rights that may apply based on the customer’s location.
Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived or restricted.
18. Contact Us
Questions regarding these Terms, purchases, or Bonkos Kids may be directed to:
Bonkos Kids
888 rue Radisson
Saint-Lazare, Quebec, Canada
J7T 2A5
Email: support@bonkoskids.com
Telephone: 1-438-395-1068