Privacy policy

Last updated: October 1, 2026

Bonkos Kids operates bonkoskids.com and related services, including our online store, products, customer accounts, communications, and other features made available through our website (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.

This Privacy Policy explains how Bonkos Kids collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, make a purchase, create an account, communicate with us, or otherwise interact with our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with Bonkos Kids, we may collect or process the following categories of personal information.

Contact Information

This may include:

Name
Billing address
Shipping address
Email address
Telephone number

Order and Transaction Information

This may include:

Products viewed
Products added to your cart
Products purchased
Order history
Returns, refunds, replacements, or cancellations
Shipping and fulfillment information
Transaction details
Payment confirmation information

Payment Information

Payments are processed through Shopify and/or payment providers available through our checkout.

Depending on the payment method used, payment providers may process information such as:

Credit or debit card information
Billing information
Payment account information
Transaction authorization details

Bonkos Kids does not necessarily receive or store complete payment-card information directly.

Customer Account Information

If you create a customer account, we may process information such as:

Account identifiers
Login information
Account preferences
Saved addresses
Order history
Account settings

Communications

We collect information you provide when communicating with us, including through:

Customer-support emails
Contact forms
Refund or replacement requests
Order inquiries
Other communications

Device and Technical Information

We may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Network information
Unique identifiers
Website interaction information

Usage Information

We may collect information about how you interact with our website, including:

Pages viewed
Products viewed
Cart activity
Checkout activity
Referring websites
Navigation activity
Session information
Approximate geographic information derived from IP address

2. How We Collect Personal Information

We may collect personal information from the following sources.

Directly From You

For example, when you:

Place an order
Create an account
Contact customer support
Submit a form
Request a refund or replacement
Subscribe to marketing communications

Automatically Through Our Website

We may automatically collect certain information through cookies, pixels, tags, local storage, and similar technologies.

From Shopify

Shopify hosts our ecommerce store and processes certain information necessary to operate our website, checkout, customer accounts, payments, security, analytics, and related services.

From Service Providers

We may receive or process information through companies that provide services on our behalf, such as:

Payment processing
Analytics
Advertising
Production and fulfillment
Shipping
Fraud prevention
Website hosting
Customer support

3. Cookies, Google Analytics, and Similar Technologies

Bonkos Kids uses cookies and similar technologies to operate and improve our website, understand how customers use our Services, remember preferences, measure website performance, and support advertising and marketing activities where permitted.

We use Google Analytics 4 and Google tag technologies to help us understand how visitors interact with bonkoskids.com.

Google Analytics may collect information such as:

Browser and device information
IP-derived approximate location
Website interactions
Pages and products viewed
Session activity
Referral information
Ecommerce events such as product views, cart activity, checkout activity, and purchases

Google may process this information in accordance with Google’s own privacy practices.

We may also use analytics, advertising, or marketing technologies provided by Shopify or other service providers we enable in the future.

Where required by applicable law, non-essential analytics or advertising technologies will be subject to consent or applicable privacy preferences.

Customers may be able to manage certain privacy choices through the cookie or privacy controls available on our website.

4. How We Use Personal Information

We may use personal information for the following purposes.

Providing Our Services

We use personal information to:

Process purchases
Process payments
Fulfill orders
Arrange production and shipping
Provide tracking information
Manage customer accounts
Process refunds and replacements
Respond to customer inquiries
Provide customer support

Improving the Customer Experience

We may use information to:

Understand how customers use our website
Improve navigation and website functionality
Improve our products and Services
Recommend products
Remember customer preferences
Evaluate website performance

Marketing and Advertising

Where permitted, we may use personal information to:

Send promotional emails or other communications
Measure advertising performance
Display advertisements
Create or measure audiences for advertising
Understand whether advertising led to purchases or other interactions

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those messages.

Security and Fraud Prevention

We may use information to:

Detect suspected fraud
Authenticate transactions
Protect customer accounts
Prevent unauthorized activity
Protect our website and business
Investigate potentially unlawful or abusive activity

Legal and Regulatory Purposes

We may process personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests from government authorities
Enforce our policies or Terms of Service
Resolve disputes
Establish, exercise, or defend legal claims

5. Shopify

Our Services are hosted and powered by Shopify.

Shopify processes personal information relating to your access to and use of our store in order to provide ecommerce, hosting, checkout, payment, security, analytics, and related services.

Information submitted through our store may therefore be transmitted to or processed by Shopify and its service providers.

Shopify may also process information collected through interactions with our store in accordance with Shopify’s own privacy practices.

More information about Shopify’s privacy practices is available through Shopify’s consumer privacy resources.

6. Printify and Order Fulfillment

Bonkos Kids uses Printify and its network of third-party production and fulfillment partners to manufacture and ship certain products.

To produce and deliver your order, we may provide Printify and applicable production, fulfillment, or shipping providers with information such as:

Your name
Shipping address
Contact information
Order number
Products ordered
Product variants
Shipping method
Other information reasonably necessary to produce, ship, track, or support your order

Our fulfillment partners may be located in Canada, the United States, or other jurisdictions depending on the product, destination, and production facility used.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Bonkos Kids.

This may include disclosure to:

Shopify
Printify
Production and fulfillment partners
Shipping carriers
Payment processors
Analytics providers
Advertising and marketing providers
Fraud-prevention providers
IT and website service providers
Customer-support providers
Professional advisors where necessary

We may also disclose information:

At your direction or with your consent
To complete a transaction you requested
Where required by applicable law
In response to lawful legal process
To investigate fraud, abuse, or security incidents
In connection with a merger, acquisition, restructuring, sale, financing, bankruptcy, or similar business transaction

Third-party service providers may process information in accordance with their own privacy policies and contractual obligations.

8. Targeted Advertising and Privacy Choices

Depending on your location, you may have the right to opt out of certain uses of personal information for targeted advertising or certain types of data sharing.

Where applicable, privacy controls made available through our website may allow you to exercise these choices.

If your browser sends a legally recognized Global Privacy Control signal, Shopify or other technologies used by our website may process that signal as an opt-out request where required by applicable law.

Bonkos Kids does not intentionally sell personal information for monetary payment.

Certain advertising or analytics activities may nevertheless be legally classified as “sharing,” “targeted advertising,” or similar concepts in some jurisdictions.

9. Children’s Privacy

Bonkos Kids sells children’s clothing, but our website and Services are intended for use by parents, guardians, and other adults, not children.

We do not knowingly collect personal information directly from children under the age at which they may legally provide consent in their jurisdiction.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@bonkoskids.com.

We will take appropriate steps to review and, where required, delete the information.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, transmission method, storage system, or security measure can guarantee absolute security.

You should avoid sending highly sensitive information through unsecured communication channels.

Customers are responsible for maintaining the confidentiality of their account credentials where applicable.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

Fulfilling orders
Maintaining customer accounts
Providing customer service
Maintaining business and transaction records
Preventing fraud
Resolving disputes
Complying with accounting, tax, legal, and regulatory obligations
Enforcing our policies and agreements

Retention periods may vary depending on the type of information and the purposes for which it was collected.

12. International and Interprovincial Processing

Bonkos Kids is based in Quebec, Canada.

Some of our service providers, including Shopify, Printify, analytics providers, payment providers, production partners, fulfillment providers, and shipping carriers, may process or store personal information outside Quebec or outside Canada.

This may include processing in the United States and other jurisdictions where our service providers operate.

When personal information is transferred or made accessible outside Quebec, it may become subject to the laws of the jurisdiction in which it is processed.

We take reasonable steps appropriate to the circumstances and sensitivity of the information when using service providers that process personal information on our behalf.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include:

Right of Access

You may have the right to request access to personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

In certain circumstances, you may request deletion of personal information.

Right to Data Portability

Where applicable, you may have the right to request personal information in a structured and commonly used technological format.

Withdrawal of Consent

Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable legal or contractual restrictions.

Advertising and Data-Sharing Choices

Depending on your jurisdiction, you may have the right to opt out of certain targeted advertising, sharing, or similar processing.

Communication Preferences

You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in those messages.

Even if you unsubscribe from marketing communications, we may continue sending transactional communications relating to your orders, account, refunds, shipping, security, or other necessary customer-service matters.

14. Exercising Your Rights

To submit a privacy request, contact:

support@bonkoskids.com

We may need to verify your identity before fulfilling certain requests.

Where permitted by law, an authorized representative may make a request on your behalf, subject to appropriate verification of their authority.

We will respond within the timeframe required by applicable law.

We will not discriminate against a customer for exercising applicable privacy rights.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, social networks, payment services, or other external services.

Bonkos Kids does not control those third parties and is not responsible for their independent privacy, security, or data-handling practices.

You should review the applicable privacy policies of third-party websites or services before providing personal information to them.

16. Complaints

If you have concerns about how Bonkos Kids handles your personal information, please contact our Privacy Officer using the information below.

We will make reasonable efforts to review and respond to privacy complaints.

Depending on where you live, you may also have the right to contact the privacy or data-protection authority responsible for your jurisdiction.

Residents of Quebec may have the right to contact the Commission d’accès à l’information du Québec regarding applicable privacy matters.

17. Privacy Officer

The person responsible for the protection of personal information at Bonkos Kids may be contacted at:

Privacy Officer — Bonkos Kids
888 rue Radisson
Saint-Lazare, Quebec, Canada
J7T 2A5

Email: support@bonkoskids.com
Telephone: 1-438-395-1068

Privacy requests relating to access, correction, deletion, portability, withdrawal of consent, complaints, or other privacy matters may be directed to the Privacy Officer.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business practices
Our Services
Technology we use
Service providers
Legal or regulatory requirements

When this Privacy Policy is updated, we will revise the “Last updated” date at the top of this page and provide additional notice where required by applicable law.